This policy explains how deposits, cancellations, and refunds work for services provided by TrueForm Creative LLC ("TrueForm Creative," "we," "us," or "our"). Specific terms in a signed Project agreement take precedence over this page where they conflict.
1. Deposits
Most projects begin with a deposit, which reserves your place in our schedule and covers initial work. Because that time and scheduling are committed once a project starts, deposits are generally non-refundable except as described below.
2. Cancellations by you
If you cancel a project after work has begun:
- You remain responsible for all work completed and expenses incurred up to the cancellation date;
- Any amounts you have paid that exceed the value of work performed will be refunded to you; and
- If the work performed exceeds the amount paid, we will invoice you for the difference.
3. Cancellations by us
If we cancel a project for reasons other than your breach of the Project agreement, we will refund any amounts you have paid for work not yet performed.
4. Completed work and final deliverables
Fees for milestones or deliverables that have been completed and delivered are non-refundable. Ownership of paid-for deliverables transfers to you as described in our Terms of Service.
5. Products and subscriptions
If you purchase a product or subscription from us, the refund terms presented at the time of purchase apply. Unless stated otherwise, you may cancel a subscription at any time; cancellation stops future charges and takes effect at the end of the current billing period, and amounts already charged are non-refundable except where required by law.
6. How to request a refund
To request a refund or cancel a project or subscription, email us at hello@thetrueformcreative.com with your name and the details of your purchase. We aim to respond within a few business days. Approved refunds are issued to your original payment method through our payment processor.
7. Contact
Questions about this policy? Email hello@thetrueformcreative.com.